E-Commerce Fulfillment Chain
Orders, stock status and shipping notifications ran across separate systems. An automated chain synchronises shop, warehouse management and customer communication — without manual steps in between.
Situation
Der Onlineshop lief stabil, aber Bestellabwicklung und Kundeninformationen waren über mehrere Systeme verteilt.
Problem
Statusupdates mussten manuell nachgehalten werden. Kunden fragten nach, das Team improvisierte zwischen Shop und Lager.
Work
Wir haben Shop, Warenwirtschaft und Versandbenachrichtigungen in einer durchgängigen Kette verbunden.
Result
Bestellungen laufen nachvollziehbar durch – mit weniger Rückfragen und ruhigeren Abläufen im Tagesgeschäft.
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